Massage FAQ

First you’ll need to complete a brief and confidential health history form so your therapist will know of any medical conditions you may have. Then the therapist may assess your posture, range of motion and muscle strength; asking about your goals and discussing a treatment plan.

We will leave you to disrobe and cover yourself --- wear as much or as little clothing as you wish. We will uncover only the area being massaged as we come to it. The therapist will apply oil to your skin at the location to be treated. If the massage pressure is uncomfortable for you, be sure to speak up. In fact, feel free to ask questions before, during and after the treatment, and give feedback to your therapist regarding techniques, pressure applied, etc.

Does OHIP cover massage therapy treatments?

No, massage is not covered by OHIP, although many extended health care insurance companies cover it. Check with your employer or insurance company to see if you have coverage.

How do I find out if I have coverage?

You can ask your employer, or if you have an employee handbook, it may indicate whether or not you have coverage. Or phone the insurance company directly. Have your Group and ID numbers handy and ask:

How much coverage do you have, if any?

Is there any deductible? Is it per calendar year (i.e.: January-December)?

Do they cover a certain amount per visit or up to a maximum per year?

Is a medical doctor’s note required? (how often?)

Do they allow the clinic to bill directly?

You could also call our clinic. We may have treated someone who works at your company and know how much coverage they offer.

Do I need a referral from my doctor?

If you will be using your insurance coverage (ie: Green Shield, ManuLife, etc.), then yes, you generally require a doctor’s note. To be sure, ask your employer or phone your insurance company if they require one. If you are not using insurance coverage and are paying for the massage yourself (out of pocket), you do not need a doctor’s note.

Should I go for an hour or half an hour?

For your first appointment, we usually recommend one hour to give your therapist time for assessment or testing while still allotting a fair amount of time for hands-on treatment. This will also give them a chance to see what areas require more focused work. Full body massage usually takes one hour. If you would like us to concentrate on a specific area (ie: neck and shoulders or lower back), then a half hour is usually sufficient.

What areas are worked on during a typical full body massage treatment?

A full body massage generally includes your back, the back of your legs and feet, front of your legs, arms and hands, neck, shoulders, face and scalp. It can also include your buttock muscles and abdomen if you wish. Your genitals and breasts will never be touched. Women can request breast massage to treat specific pathologic conditions. Please email or call if you have questions regarding this.

What do I wear?

You can wear as much or as little clothing as you wish. You will be covered by a sheet and blanket at all times, uncovering only the area being worked on. Most people just wear their underpants, some prefer to wear nothing, some women leave their bra on, some people bring shorts, and others are fully clothed. It is really up to you. Generally, oil is applied to the skin to allow the therapist’s hands to glide smoothly over the area being treated. This is why removal of clothing is usually suggested.

I am nervous about receiving a massage. What can I expect?

Very often, first time clients come in and tell us that they are nervous. It is normal to be for any new experience. Part of any massage, even if it is therapeutic, is to help the client to relax.

If you have any additional questions, call or email us!